Frequently Asked Questions

Get answers to common questions about Double Process.

Double Process is a two-step service: first a controlled lightening to lift pigment, then precise toning or creative color to finish. Typical appointments run two to four hours depending on hair length, density, previous color, and the result you want.

We evaluate hair history, condition, and previous chemical services before proceeding. With proper assessment, protective bond-builders and tailored processing, many previously colored clients can safely undergo Double Process. Some cases require staged services to preserve hair health and optimal results.

Avoid washing hair immediately before appointment so natural oils offer protection; bring photos of your desired color. Follow any pre-treatment advice from your stylist, and disclose color history, allergies, or scalp sensitivities during consultation.

Root touch-ups are typically required every four to eight weeks depending on growth and contrast. Toner refreshes and gloss treatments may be needed sooner to maintain shade, while at-home color-safe products extend salon results.

Lightening can stress hair, but our stylists assess condition and use bond-repair treatments, controlled processing, and tailored formulas to minimize damage. Regular strengthening treatments, trims, and a professional at-home routine help prevent breakage and maintain hair integrity after a Double Process.

Yes — Double Process creates the pale base required for platinum or pastel shades. Some starting colors or compromised hair may need staged sessions. Your stylist will map lifting steps, select appropriate toners, and prescribe maintenance for long-lasting soft or icy tones.